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How to order

How to place an order if you have an account at TME

NOTE: The details in the header may be edited throughout the whole process of placing an order.

NOTE:You cannot edit the quantity of products from an offer and the quantity of the lines for which the price was set manually by a TME employee.

  1. If you visit our website for the first time or do not have your login and password yet, please complete the new Customer Registration Form and register in our Customers’ database.
  2. If you have an account, enter your login and password and confirm these with the “Log in” button.
  3. If necessary, complete the contact person identification form
  4. If you have any incomplete orders, you will find a list of those orders in your cart (in the top right corner of the page). You may add items to your previous order or create a new one.
  5. Choose an item using a search box or browsing through product categories. While searching, you can use your own previously entered product symbols/references.
  6. While entering the quantity, pay attention to the following:
    • multiplied quantity stated in the “ordered quantity” column,
    • minimum product quantity, i.e. the minimum quantity stated for a given product in the price chart,
    • full or partial delivery – if the ordered quantity of one or more products is not available in our warehouse, you can decide whether you prefer to wait until your order is complete (if so, check the box next to the item in the cart) or want to receive partial deliveries as the goods become available (if so, do not check the box).
    • customer’s product reference – in this field, you can enter your own reference/symbol of a TME product. Confirm your entry with the “floppy disc” icon.
      After entering your references/symbols into the system, you can use them while browsing through our catalogue.
  7. Confirm with the “Order” button. Adding an item to the cart (pressing the “Order” button) results in the product being booked for you. It is confirmed by the change in the “warehouse stock” column and the fact that the item is now added to your cart. You cannot add more goods to your cart if you have exceeded your credit limit.
  8. NOTE:The maximum daily value of your entire order and of an order line is limited. If you cannot add chosen products to the cart because you’ve exceeded the limit, please contact our Sales Department.
  9. When you start creating a new order and add the first item to your cart, you will see an order header. Please fill in the details in the header.
  10. The header contains the following information:
    • all necessary addresses, i.e. the billing address and the delivery address(es).
    • the customer’s order number – your own symbol/reference for the order at TME
    • expected delivery date: – your requested delivery date
    • NIP/VAT EU numbers – to be included in the VAT invoice
    • delivery method – a freight forwarder for parcel delivery
    • method of payment – how you will pay for your order

To complete the process of adding an item to the cart, press the “Create a new order” button.

  1. If you wish to order something from an offer, click the button “There is an offer for that product” next to an item, and press “Order”.With the offer, you can order only the quantity offered at the given price.
  2. To edit the quantity or cancel an item, go to the cart and make changes by entering the quantity in the column“new quantity” and confirm with the “floppy disc” icon.The change is confirmed by the following;
    • new product quantity in the relevant order line or deletion of the line,
    • change in the available warehouse stock quantity.
  3. To make a prepayment for your order, create a proforma invoice. To do so, check the prepayment option in the payment box while placing your order.
  4. Click on “order summary” to proceed with your order. It redirects you to the complete view of your order. Verify all the entered details and place your order by pressing the “order with an obligation to pay” button.
  5. You will receive your order confirmation (as a PDF file), and other e-mails informing you of the order process to the e-mail address you provided during the account registration process, unless you specify a different e-mail address for receiving order notifications for that order on the summary page before placing the order.
  6. If you choose the option of “prepayment” after you close your order, you will be redirected to the payment service panel (PayPal/PayU/eService). You can also download or print your proforma invoice as a PDF file.
  7. The orders with the “prepayment” option are not combined with other orders. Separate delivery costs are included in every proforma invoice.

Note:
If you do not place your order with the “order with an obligation to pay” button before 2 AM CET, all your incomplete orders cart will be cancelled and transferred to your Favourites.

Confirmation of consents following order placement

How to place an order without the need to register an account?

  1. If you visit our website for the first time, do not have an account, and do not want to register, you can buy products without that.
  2. Choose an item using a search box or browsing through product categories.
  3. While entering the quantity, pay attention to the following:
    • multiplied quantity,
    • minimum product quantity, i.e. the minimum quantity stated for a given product in the price chart,
    • the maximum quantity of goods that can be ordered without registration is determined by the current warehouse stock level – it is impossible to order products that are unavailable at the moment of placing an order.
  4. Confirm with the “Order” button. Adding an item to the cart (by pressing the "Order” button) results in the product being booked for you. It is confirmed by the change in the “warehouse stock” column and the fact that the item is now added to your cart.

NOTE:The maximum daily value of your entire order and of an order line is limited. If you cannot add chosen products to the cart because you’ve exceeded the limit, please contact our Sales Department.

  1. When you start creating a new order and add the first item to your cart, you will see an address chart. Please, fill it in. The chart contains the following details:
    • personal details – name and surname of the customer
    • all the addresses that are necessary order processing, i.e. the billing and the delivery address(es).
    • customer’s contact details – telephone number and e-mail address.
  2. To finish adding an item to the cart, press the “Next” button.
  3. To edit the quantity or cancel an item, go to the cart and make changes by entering the required quantity in the “new quantity” column and confirming it with the “floppy disc” icon. You can also edit your order in the cart preview.The change is confirmed by the following;
    • new product quantity in the relevant order line or deletion of the line,
    • change in the available warehouse stock quantity.
  4. Once you have completed your order, the “Confirmation of customer details” window will appear, displaying the previously entered data. This is because we want to verify if the contact details and address are correct. Later, it will no longer be possible to change the details for the current order.
  5. Click on the “order summary” button to proceed with your order and display the complete view of your order. Verify all the entered details, and place an order by pressing the “order with an obligation to pay” button. When buying as a non-registered customer, you can use safe and convenient digital payment options.
  6. An order confirmation (a PDF file) and other e-mails informing you of the order process will be sent to the e-mail address specified in the order header.
  7. Clicking the “Order with an obligation to pay” button redirects you to the payment page.

Note:If the customer is inactive on the site, the initiated order will be deleted after 2 hours. If the user is active on the site, the order can be open for a total time of 8 hours.

Confirmation of consents following order placement