+1 500 000 products in offer
6000 packages per day
+300 000 clients from 150 countries
It is recommended that persons visiting the website available at www.tme.eu/www.tme.com, as well as customers of Transfer Multisort Elektronik Sp. z o.o. or its subsidiaries read this Privacy Policy before submitting any personal data and/or filling out any online forms available at the website. This policy specifies which personally identifiable information can be collected and used. Furthermore, this policy also takes into account other important issues related to the privacy of natural persons.
Privacy Policy
Table of contents
1. General provisions
The purpose of this Policy is to:
1) Transfer Multisort Elektronik Sp. z o.o. with its registered office in Łódź at 41 Ustronna str., 93-350 Łódź, entered in the Company Register by the District Court for Łódź-Śródmieście, XX Department of the National Court Register (KRS), under KRS number 0000165815, with initial share capital of PLN 3,300,000.00, NIP 729-010-89-84, REGON 473171710 (hereinafter referred to as "the Company"), and its subsidiaries comply with the rules of preserving the privacy of natural persons and protect their personal data with due diligence.
This Privacy Policy applies to all information collected and used by Transfer Multisort Elektronik Sp. z o.o. and its subsidiaries, and it addresses, in particular, the services offered by the Company and its subsidiaries via websites available at www.tme.eu/www.tme.com – each hereinafter referred to as a "TME website."
2) If one of the aforementioned TME websites is subject to special privacy protection and data processing requirements, they are regulated by a separate privacy policy and made public on the TME website to which they pertain (hereinafter referred to as "Local TME Privacy Policy"). Provisions of each Local TME Privacy Policy supersede, modify, or exclude (as applicable) the provisions of this Privacy Policy within the scope in which they are not consistent with this Privacy Policy, but only in relation to the TME website on which the Local Privacy Policy is available.
3) This Privacy Policy does not apply to third party websites and services that can be accessed via links shared on the aforementioned TME websites.
4) Within the meaning of this Policy, the term "Customer" means a natural person visiting the TME websites and/or using the services provided by the Company or its subsidiaries.
2. Collection of personal data
1) In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR), Transfer Multisort Elektronik sp. z o.o., 41 Ustronna str., 93-350 Łódź (hereinafter referred to as "TME") is the Data Administrator, and consequently the party responsible for determining the purposes and methods of processing of personal data of customers, potential customers, and other natural persons using the www.tme.eu/www.tme.com website.
2) We process your personal data because it is necessary to perform a contract we sign with you via our website (www.tme.eu/www.tme.com), i.e. to provide a service (compliant with Article 6 (1) (b) of GDPR). Furthermore, we process personal data for the following purposes:
Furthermore, we may process personal data for marketing purposes, i.e. promoting our products and services. If we do this without using electronic means of communication, the legal basis for those activities is Article 6 (1) (f) of GDPR where conducting marketing activities is a legitimate interest of the Data Controller. However, if we use electronic means of communication for this purpose, such as e-mail or phone, then due to other applicable laws we only process personal data after obtaining your consent (compliant with Article 6 (1) (a) of GDPR).
Carrying out marketing activities using marketing automation tools, as described in the further part of this policy, may involve the use of technical data (such as IP address, device information, device location data), behavioral data (such as interactions, traffic source, conversions, email opens), or — in the case of mailing platforms — data used for sending messages (such as first name, last name, company, job title, email address, phone number, cookie identifiers).
3) Personal data of Customers of the Company is processed and protected in accordance with provisions of the law governing protection of personal data, including but not limited to GDPR and the Personal Data Protection Act.
The Company does not transfer, sell, or rent collected personal data to other persons or institutions, except when it is necessary to fulfil obligations under applicable laws or after obtaining a consent to those actions from the data subject. The Company may transfer personal data to third parties in accordance with conditions laid down in applicable laws.
4) When signing up for the service via the registration form, each Customer provides their full name, address of residence, email address, phone number, country of residence, town, postal code, and language preferences. Providing this information is voluntary, however providing full name and address of residence is necessary for the conclusion of a sales agreement with the Company.
5) Each Customer enters a login and a password protecting their service account. Each Customer should keep their login and password safe from unauthorised persons.
3. Use of personal data
1) Personal data may be transferred to other parties, including but not limited to:
2) Data collected via a Customer directly contacting the Company through the website is used solely for the purposes of communications with that Customer and responding to their queries.
1) You have the right to access, correct, and transfer your data, restrict its processing, object to its processing, or withdraw your consent at any time without affecting the lawfulness of processing that was already performed on the basis of consent prior to its withdrawal (if the processing is consent-based).
Moreover, should you decide that our processing breaches the provisions of GDPR, you have the right to submit a complaint to a data protection authority (the Personal Data Protection Office).
5. Retention of personal data
We will retain your personal data for the duration of a contract (performance of services) and after its dissolution:
6. Data Protection Officer
1) You can contact the Data Protection Officer on matters concerning the protection of your personal data via email at[email protected] or by sending a letter to our headquarters:
Marcin Gadzki
Transfer Multisort Elektronik sp. z o.o., 41 Ustronna str., 93-350 Łódź (Polska)
7. Data safety
1) The Company and its subsidiaries use appropriate security measures to ensure the collected personal data is safe from unauthorised access, alteration, public disclosure, and destruction. Those security measures include both technical solutions included within the service itself, such as e.g. appropriate encryption of data transmitted over the Internet, strict control of physical access to the computers and data storage media containing personal data, and application of and adherence to proper procedures of storing and handling personal data. All persons processing personal data of Customers for purposes related to the TME website have appropriate permissions issued by the Data Administrator and undergo regular data protection training.
2) The Company creates backup copies of personal data of its Customers, and may use other similar measures in order to protect that data from accidental damage or destruction.
3) Credit card and online payments are handled by PayPal and PayU. Those services are responsible for all data disclosed in their forms, which are also protected with appropriate technical safeguards.
1) Some pages within the TME website may use cookies – small text files sent to the hard drive of the Customer device that identify a particular Customer in a way that lets us collect information about their visits to the website, as well as store their preferences such as e.g. language settings of the login page. The same applies to all persons visiting the TME website who are not registered users.
2) Cookies are used to adjust the TME website's contents to preferences of each user. They are also used to generate anonymous statistics that let us understand the ways in which users use our website. This understanding allows us to improve the website's structure and content without personally identifying its users. Cookies also enable analysis of which components of our website are the most interesting to its users.
Cookies can be used during remarketing activities. Ads in the form of an image or text, based on previously saved user preferences, are displayed on other websites to people who have previously visited a given page.
As part of our marketing activities, we use the customer match targeting technology offered by Google Ads. The purpose is the automated creation by Google of lists based on conversions using tags installed on our website. Google collects and processes data about users who have performed specific actions (e.g., purchase, adding a product to the cart). Such lists can then be used to observe or target personalized ads tailored to previous interactions with the website and to track the effectiveness of advertising activities. Data is processed in a manner analogous to enhanced conversions. All Google services may receive data from users who have given their consent: Advertising services, Maps, Play, Search, Shopping Campaign, YouTube. More information about what information and why Google collects it, how it uses it, and how you can view, delete, update and manage this data can be found in Google’s privacy policy at: https://policies.google.com/privacy.
When advertising online, TME can use Google Ads/Google Analytics remarketing tools. TME ads online are provided by third parties. TME and third party providers, such as Google, use cookies to target ads based on previous visits of the ad recipient on the TME website.
As a part of our marketing strategy, we use the technology of enhanced conversions offered by Google Ads. We want to have an insight into the effectiveness of our ad campaigns by analysing users’ activities on our website after they have clicked on a Google ad. For this purpose, we may send to Google anonymised information such as an e-mail address converted to a secured format with the use of a hashing algorithm. It allows us to adjust the conversions without disclosing or storing any personal data of the users. This data is processed only to measure the effectiveness of our ad campaigns, optimise our future campaigns, and to better understand conversion paths on our website. The processing of such data is based on the user’s consent, which can be withdrawn at any time. We undertake to apply appropriate safety measures to protect personal data. All data sent to Google are anonymised by hashing.
We use Google Analytics advertising features, which means that the collected information about users’ visits on the website is connected with other information obtained from accounts logged into Google. This information is used to create collective, anonymous statistics regarding users’ behaviours on different devices. You can opt out of Google Analytics advertising features by not giving your consent to analytical cookies or by using this website: https://tools.google.com/dlpage/gaoptout/. You can also manage this data on this website: https://myactivity.google.com/myactivity
As a part of marketing activities, TME carries out profiling by automatically assessing which products or services you may be interested in, based on information about the content you view and your purchase history. As a result, advertisements for products or services displayed on the online services you use will be more tailored to you. For this purpose, TME uses automated marketing tools -user.com.
TME’s marketing activities may also include the use of tools provided as part of LinkedIn Ads, Meta Ads, as well as other marketing automation or customer relationship management tools.
Facebook Pixel, LinkedIn Insight Tag
On our website, we use remarketing and analytics tools that allow us to display personalized ads and analyze the effectiveness of social media marketing activities such as:
These Tools allow us to analyze user actions on our site (e.g. sub-pages visited, clicks, conversion events) and targeting tailored ads to people, who have previously visited our site.
The data processed by these Tools is pseudonymized in nature, which means, that they do not allow us to directly identify you. The providers of these Tools may, however, associate it with your account on a given site, if you have one and you have given your-consented to this within that service.
The processing of personal data takes place on the basis of Art. 6(1). 1 lit. a RODO (consent), which you can withdraw at any time by changing the cookie settings on our website or in your browser settings.
Sharing data with marketing partners
Within the Tools described above, information about your activity may be shared with marketing partners (Meta, LinkedIn), who may process it on their servers (including outside the EU in accordance with p. 12 of this Policy).
These providers undertake to apply appropriate data safeguards in accordance with the provisions of the RODO, including the European Commission's standard contractual clauses for transfers outside the EEA.
3) You can disable cookies in the options section of your web browser at any time, but doing this may prevent you from using the TME website.
By default, web browsing software accepts placing cookies on the end device. However, you can change your web browser settings to block automatic support of cookies, or to inform the user every time a cookie is sent to the device. Information on the support for cookies and available options can be also found in the Settings section of your app (web browser).
You can also make ad settings on social media platforms (e.g. Meta/Facebook: https://www.facebook.com/ads/preferences, LinkedIn: https://www.linkedin.com/help/linkedin/answer/a427426/manage-your-linkedin-ads-settings?lang=en).
However, please note that restricting the use of cookies may have a negative impact on some of the features available on the website.
To learn more about cookies used by TME and manage the settings, click here.
9. Profiling
Your personal data will be processed in an automated way (including profiling), however this will not cause any legal or other serious repercussions for you.
1) Newsletter is a free of charge service which provides Customers who added themselves to a subscribers list with information on the offering of the Company and its subsidiaries, events, and any other information related to the trading business of the Company and its subsidiaries, by regular distribution of selected contents in the form of an electronic letter.
2) To sign up to a newsletter subscribers list, you need to check an appropriate box on the homepage of the TME website to provide consent to receiving a free newsletter ("Add"), and enter your e-mail address. Alternatively, you can check an appropriate box in the registration form. Selecting the box is not required. Information collected this way is added to the mailing list.
3) A customer who chooses to subscribe to receive the Company's newsletter agrees to receive marketing materials transmitted electronically in accordance with Article 398 of the Electronic Communications Law.
4) Contact information of Customers who signed up to the service in order to gain access to the Newsletter is used exclusively for the purpose of sending Newsletters to those Customers.
5) The Customer can at any time resign from the Newsletter service by checking an appropriate box on the homepage of the TME website to revoke consent to receiving a free newsletter ("Remove").
11. Links to external websites
The TME website may include links to different websites, provided for the information and convenience of the Customer. The Company is not responsible for any information provided nor Privacy Policies applied by those websites. The Customer should be aware that such websites are separate from the TME website, and each time should verify on their own the Policy of each website visited with the use of any such link.
12. Transfers of data to third countries
As a general rule, TME does not transfer your personal data to third countries (outside the European Economic Area - EEA) or to international organizations, unless it is necessary to do so and it is done in compliance with the appropriate legal safeguards provided by the provisions of the RODO.
The exception is the use of Tools provided by third parties, i.e.:
As part of the use of the above. tools your data may be transferred to third countries, in particular to the United States, to the extent necessary to provide marketing services, analytics and remarketing.
These entities use appropriate security mechanisms required by applicable regulations, including:
Transmission of data within these Tools shall only take place upon the user's voluntary consent to the use of marketing cookies and similar technologies, in accordance with Art. 6(1). 1 lit. a RODO in conjunction with art. 49 para. 1 lit. a RODO.
Detailed information regarding the processing of data by the designated suppliers is available in their privacy policies on their websites:
13. Final provisions
1) The Company may introduce changes to this Privacy Policy at any time. Every time a new Privacy Policy is published on the TME website, it becomes binding and applicable to all data collected in relation to Customer's activities on the TME website taking place after the publication of such revised Privacy Policy on an appropriate page of the TME website.
2) Should you have any additional questions related to the Privacy Policy, please contact our Data Protection Officer at: [email protected] or via traditional mail:
Marcin Gadzki
Transfer Multisort Elektronik sp. z o.o.,
41 Ustronna str., 93-350 Łódź (Polska)