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Orders

Phone and e-mail orders

To place a phone order please call +1 (678) 691-2347.
Sales department speaks the following languages:

  • English,
  • Spanish.

You can also send orders to the address [email protected].

IMPORTANT!

Before placing the first order by phone or e-mail, it is necessary to register on the website and obtain the customer number, which must be specified in the order.

Internet orders on www.tme.com

  1. If you visit our web site for the first time, or if you do not have your login and you password yet, fill in the new Customer registration form and register in our Customers’ database.
  2. If you already have your logging data, fill in the fields: login and password and confirm with the “logging in” button.
  3. If it is necessary, fill in the contact person identifying form
  4. If you have any not closed orders, their list will appear in the cart (in the upper right catalogue corner). Then you can add successive products to the previously opened order or to select the new order creation option.
  5. Select the appropriate article, by using the search engine or browsing through groups of products. During the search you can use your own, previously entered symbols, selecting the “search by my symbols” field.
  6. Enter the selected quantity of the selected article, paying attention to:
    • Multiplicity stated in the “ordered quantity” column,
    • minimum product quantity, which is specified by the fewest quantity stated for a given product in the price chart,
    • completeness of the supply - you decide yourself, whether in case of the required stock on hand shortage you will be waiting for the complete product’s supply, or your supplies are to be realized after the warehouse stock is completed,
    • Customer’s symbol - you can enter your own denomination for a TME product in this field.
  7. Confirm with the “order” button. Ordering (confirmed with the “order” button) of an article makes it immediately reserved in the warehouse, which is confirmed by the quantity change in the “warehouse quantity” and by the occurrence of the selected product in the cart.

NOTE!
Max value of the ordering line is 1000 USD.
Max value per one day’s order is 4000 USD.

  1. If you create a new order, then while adding the first product you will see the order heading, which you need to fill in.
    • all the addresses essential for placing the order , i.e. invoicing address, ordering person’s address and shipping addresses possible to select.
    • Customer’s order number - company’s own designation of a TME order
    • date of realization of the order - order fulfillment date required by a Customer
    • NIP/VAT EU numbers - this number will be visible in the invoice
    • shipment type - type of carrier fulfilling the package delivery
    • type of payment - kind of payment for a given order

NOTE!
The header data can be edited during the whole ordering process.

  1. If you want to order from the offer line, click on the “There is an offer” link by a given product and then click on the “Ordering” button.
    A person using this offer can only order a quantity which is proposed at a given price.
  2. If you want to modify the quantity of the element ordered or to resign from the product, proceed to the cart and make the necessary changes, by entering the required quantity in the “ordered quantity” column and by confirming the alteration with the diskette icon.
    The confirmation of the change made will be:
    • a new quantity of the product in its product line or removal of a given line from the order
    • a change of stock on hand in the warehouse

NOTE!
It is not possible to modify a quantity of a product from the offer and from the line, the price of which was set by hand by a TME employee.

  1. If you want to make an advance payment for the products ordered, you have to create a proforma invoice. For this purpose tick the advance payment in the frame with the method of payment selection while placing your order.
  2. If you want to direct your order to realization, use the “finish the order” button. After having finished the order with the “finish the order” button, you will see the summary on the screen. Check, whether all the data entered is correct and confirm your order.You can also state your e-mail address to which your order confirmation in PDF format will be sent.
  3. If you chose the “advance payment” form of payment, after having closed your order you will see the window with the possibility to proceed to the PayPal payments. You will be also able to print or to take the proforma invoice in the PDF format.

NOTE!
Please, finish the order by means of "finish the order" button before 8 o'clock p.m. (GM-4). If until this time you do not direct the order to the execution by means of the "finish the order" button, all products ordered before 8 o'clock p.m. (GM-4) will be removed from your order.

Precise description of how the on-line system works can be found in HELP.

Online orders without account registration

If you want to make a quick purchase or you do not have an account on our website yet, you can place an order without registering the account. The process is similar to that for customers who have an account, but it is subject to certain limitations.

Product availability
Customers without an account can add to the cart only products which are currently available in our stock. The maximum quantity in one order line in your cart may not exceed the quantity available in our stock that is displayed in the catalogue at the moment of placing the order.

Time available to finish your order
When you add the first product to your cart, you will see a clock counting down the time you have to make the next step. You have max. 2 hours to add next products or to make a payment for your order. Each such activity restarts the clock. If you don’t do anything within this time limit, your order will be cancelled. You have a total of 8 hours to finish your order. After that time, we will cancel it.

Special offers
Unregistered customers cannot benefit from our special offers – some products are highlighted in our catalogue, because there is a special offer for them in our system. If you want to order those products under the special offer terms, you have to register an account at our website.

Payments
Customers without a registered account can only make an advance payment by means of instant transfer systems. If you want to pay in another way (cash on delivery, a traditional bank transfer or a deferred payment), you need to register an account.

Mail orders

You can also order by traditional mail. Please send letters to the address:

TME US, LLC
3850 Holcomb Bridge Road, Suite 170, Peachtree Corners,
GA 30092,
USA