+1 500 000 products in offer
7000 packages per day
+300 000 clients from 150 countries
7.a. TME sells high-quality goods. The methods of transport, storage and packaging guarantee protection from mechanical and electrical damages.
7.b. High quality is a value that is important for TME not only in relation to the products offered, but also to the level of services provided. To this end, TME, has implemented an Integrated Quality Management and Environmental Management System, which is continuously improved in accordance with the requirements of the PN-EN ISO 9001:2015-10 and PN-EN ISO 14001:2015-09 standards, as confirmed by the certificate available on our website under the “About us – Quality System” tab.
7.c. An up-to-date list of products compliant with the RoHS directive is available at www.tme.eu. RoHS labels are not included in the printed catalogue, which is not to say that the products are not in compliance with the directive.
7.d. Goods may be covered by the manufacturer’s or TME’s warranty. If a product comes with a warranty, the provisions therein are binding. Information on the warranty period for particular goods can be found in the products’ description at www.tme.eu. Detailed terms of the warranty are specified in the warranty document. Detailed warranty conditions are specified in the warranty document or on the website of the product manufacturer.
7.e. The warranty for the goods sold does not exclude, limit or suspend consumer’s rights in the case of non-compliance of the goods with the contract arising from the commonly applicable regulations, in particular the Act of 30 May 2014 on consumer rights.
RIGHT TO WITHDRAW FROM THE CONTRACT
A Consumer who entered into a sales contract with TME remotely (i.e. via a website, e-mail, telephone) has the right to withdraw from that contract within 14 days, without stating the reason for their withdrawal. In the case of a contract concluded during a non-scheduled visit to the consumer’s place of residence or ordinary stay or during a trip, the deadline for withdrawal is within 30 days.
The deadline for withdrawal from the contract lapses 14 days counted from the following date:
a) the date on which the Consumer or a third party designated by them other than the carrier came into possession of the goods,
b) in the case of a contract including an obligation to transfer the ownership of multiple goods that are delivered separately, in batches or in parts – the date on which the customer or a third party designated by them other than the carrier came into possession of the last item, batch or part of the goods.
To exercise the right to withdraw from the contract, the consumer must inform Transfer Multisort Elektronik Sp. z o.o., 41 Ustronna str., 93-350 Łódź, tel. 42 645-55-65, fax 42 645-55-00, e-mail: [email protected] of their decision to withdraw from this agreement through an unequivocal declaration (for example; a letter sent by mail or e-mail).
The customer may use the model withdrawal form set out below and also available for download here. However, it is not mandatory.
To maintain the withdrawal deadline, it is enough for the consumer to send information regarding exercise of the consumer right to withdraw from the agreement before the expiry of the withdrawal deadline.
A notice of withdrawal from the contract may also be submitted via the ‘Withdraw from the contract here’ link, which is available on every subpage of the www.tme.eu website. The link directs Customers to an interactive withdrawal form (hereinafter referred to as the ‘interactive form’). After completing the interactive form, the Customer confirms their withdrawal from the purchase by using the ‘Confirm withdrawal’ function.
TME confirms receipt of the Customer’s notice of withdrawal by displaying a corresponding message on the screen and simultaneously sending an email to the Customer’s email address provided in the interactive form, a message containing the text of the Customer’s notice of withdrawal, together with the date and time of its submission. Receipt of such an email does not mean that the notice of withdrawal has taken effect as referred to in the section below: ‘Consequences of withdrawal from the contract’. TME will verify whether the statutory withdrawal period has been observed and will inform the Customer of the outcome of this verification in a separate message.
The deadline for withdrawing from the contract is deemed to have been met if, before it expires, the Customer completes the notice of withdrawal using the interactive form and submits it to TME via the “Confirm withdrawal from the contract” function.
Consequences of withdrawal from the agreement
In the case of withdrawal from the contract, TME returns to the customer all the payments received from them, including delivery costs (except for any additional costs resulting from the delivery method selected by the customer other than TME’s cheapest standard delivery method), without undue delay but in any case not later than within 14 days of the day on which TME was notified about the decision of the customer on their exercise of their right to withdraw from the contract. TME will return the payment using the same payment methods that were used by the consumer in the original transaction, unless the consumer has consented expressly to other solution; in any case the consumer will not bear any costs related to the payment return. TME may withhold the return of payment until TME receives the goods or the proof that the goods have been sent back, whichever is earliest.
Please, return the item to Transfer Multisort Elektronik Sp. z o.o., 41 Ustronna str., 93-350 Łódź, immediately, and in any way not later than 14 days from the date on which the consumer notified TME about their withdrawal from the contract. The deadline is deemed as met if the consumer sends back the item before the lapse of the 14-day period. The consumer will have to bear the direct costs of returning the goods. If due to its nature the item may not be returned as a standard postal delivery, then those costs in the case of sales in the territory of Poland are estimated to be not more than ca. PLN 100.
Having received the returned goods, TME will issue a correcting invoice, which is a confirmation that the parties have agreed to lower the tax base. The issue date of the correcting invoice is deemed to be the date on which the parties agreed to lower the tax base.
The consumer is liable only for the reduction in the value of the goods resulting from using the goods in a manner that is different than necessary to check the nature, characteristics and operation of the item.
Absence of the rights to withdraw from the agreement and circumstances under which the consumer loses the rights of withdrawal
The consumer is not entitled to withdraw from a distance agreement in relation to agreements:
1) for the provision of services, if the entrepreneur has performed a complete service with the express consent of the consumer, who had been informed prior to commencement that upon provision of the service by the entrepreneur, the consumer loses the right of withdrawal;
2) in which the price or remuneration depends on fluctuations in the financial market, on which the entrepreneur has no control, and which may occur prior to the expiry of the deadline for withdrawal from the agreement;
3) where the contract applies to non-prefabricated goods, manufactured according to the consumer’s specifications or intended to satisfy their individualised needs;
4) where the contract applies to perishable goods or goods with a short shelf life;
5) where the contract applies to goods delivered in a sealed packaging which, once opened, cannot be returned due to health and hygiene reasons, if the packaging was opened after delivery;
6) in which the subject of the service provided are items that after delivery, due to their nature, are inextricably linked to other items;
7) in which the consumer specifically demanded that the entrepreneur visit him to make urgent repairs or maintenance; if the entrepreneur provides additional services other than those which the consumer demanded or provides items other than spare parts necessary for repair or maintenance, the consumer is entitled to withdraw from the agreement for the additional services or items;
8) in which services provided are visual or sound recordings or computer programs delivered in a sealed package if the package has been opened upon delivery;
9) concluded via a public auction;
10) for the supply of digital content, which are not stored on a tangible medium if the fulfilment of the service began with the express consent of the consumer prior to the expiry of the withdrawal deadline and after informing the consumer of the loss of the right to withdraw from the agreement.
MODEL WITHDRAWAL FORM
(This form must be completed and returned only if you wish to withdraw from the agreement)
Addressee: Transfer Multisort Elektronik Sp z o.o., 41 Ustronna str., 93-350 Łódź, e-mail: [email protected]
I /We(*) hereby inform you(*) of my/our (*) withdrawal from the contract of sale for the following items:
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Date of conclusion(*)/receipt(*):
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Name and surname of the consumer(-s):
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Address of the consumer(-s):
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Additional data (optional, but very helpful for proper handling of the case):
Customer’s number:
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Invoice number:
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NOTE: Refund of payment is made using the same payment methods that were used by the consumer in the transaction unless expressly agreed otherwise; in any case, the consumer does not incur any charges in relation to the refund. If payment was made by bank transfer or payment card, where a bank account number is not specified, the refund will be made to the bank account or payment card from which payment was made; for payment upon delivery, refund will be made by postal order should the consumer decide not to consent to a bank transfer - see below:
I consent to the refund of payments by bank transfer to the account number:
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Signature of the consumer(-s)
(only if the form is sent in paper version)
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Date
(*) Delete if not applicable