Delivery of goods

4.a. TME offers delivery of goods to the countries indicated in the „How to buy” tab. Delivery of goods to countries outside the group is only possible subject to individual arrangements with TME. TME does not deliver goods to territories and people who under Polish or international law are subject to embargo or restrictions on trade and sales of goods. If in doubt, please contact the Sales Department at TME. Some products are only available for purchase in selected countries. If a product is unavailable in a given country, it cannot be added to the cart. The consumer covers shipping costs, unless otherwise agreed in a separate agreement between the consumer and TME.

4.b. The shipping cost depends on the weight of the package, its size and country of destination, as well as the choice of carrier/freight forwarder.

4.c. Shipping costs are included in the order and invoiced with the first shipment containing the goods of a given order. Inclusion, at the request of the consumer, of an additionally ordered product to a second or third shipment containing a given order, means that the shipment containing the additionally ordered products shall be treated as a new order, and thus shipping costs shall be charged. Where the weight of a parcel does not fall within the lump weight for a given country (or such a lump weight is not defined), the shipping cost is individually agreed on with the TME Sales Department.

4.d. Delivery date is indicated in accordance with the ISO 8601 norm in the YYYY-MM-DD (year, month, day) format. The delivery time for a product includes the order processing time and transportation time by the carrier/freight forwarder. The order processing time is an indicative time counted from the moment of receipt of the order for processing until the subject of the order is issued to the carrier/freight forwarder. The order processing time is subject to the availability of a given product, while the transport time depends on the choice of carrier/freight forwarder. Details regarding delivery times are available in the „How to buy tab.

4.e. A table of costs and delivery times can be found on the website: www.tme.eu in the „How to buy” tab.

4.f. When placing the order, the consumer chooses a carrier from among the options offered by TME. Delivery by a carrier different than that offered by TME is only possible under individual agreements between TME and the consumer. Where a consumer chooses the Standard shipment method, TME makes the choice of the carrier from several entities that provide such services. The consumer agrees that the carrier may leave the package at the delivery address without the addressee having to confirm its receipt, in accordance with the carrier’s delivery policy.

4.g. Receipt of goods at the TME headquarters located at 41 Ustronna street is impossible.