Ordering method

General information

3.a. TME accepts orders by phone, post, e-mail and via the online sale system on the website: www.tme.eu.

3.b. Goods can only be ordered in quantities according to the amount specified for the product (if not specified, the default quantity is 1), and no less than the smallest quantity in the price table located on the page of each product.

3.c. It is possible to place orders with delivery on a specified future date.

3.d. Placing an order is not an obligation to TME, and the lack of response does not imply a tacit acceptance of the order.

3.e. Placing an order is tantamount to submission by the consumer of a request to enter into a contract of sale for the products covered by the order. The offer is considered as accepted by TME the moment an e-mail confirming shipment is sent to the address provided by the customer during the account registration process at www.tme.eu or while placing the order, or at the time of concluding the individual contract of sale.

Orders placed via the Internet

The minimum technical requirements necessary for compatibility with the ICT system we use:

1. Access to the public area of the website at www.tme.eu (hereafter, also referred to as “website”) is available for all Internet users without having to fulfil any formality. This access is not subject to registration on the website.

2. A portion of the website resources is distinguished. Access to these resources is only possible for registered users of the website with an account and active e-mail addresses.

3. Using the website is possible on the condition that the user's ICT system meets the following minimum requirements:

a) the system includes a browser: an up-to-date version of Chrome, Firefox, Microsoft Edge, Safari or Opera

b) cookies and JavaScript enabled.

4. To place an order using the online sale system, the customer should have an active e-mail account as well as an account in the www.tme.eu service or place an order without registering an account. The registration form for creating an account on the website can be found in the “Your account” tab. The account on the website: www.tme.eu is a personal client administration panel available to the customer upon registration and logging in to the website, to which the customer’s username and password are assigned and in which the customer’s data and activities on the website are gathered. The client is obliged to keep confidential and not reveal to any third parties the username and password to their account. The account can be deleted at the request of the customer sent to TME. The account is deleted immediately, not later than 7 days from the receipt of the request, and where the customer has orders that are being processed, not later than 7 days from the date of completion of the last of the orders.

TME is entitled to deprive the customer of the right to use of the account in the service and/or to place orders using the online sales system, if the manner in which the customer uses the account or system violates legal regulations, principles of social interaction, or the rules of using the account or placing orders without registration defined in the “Help” tab.

The customer may place an order without registering an account. In that case, after adding the products to the cart, the customer needs to choose the option of purchase without registration and declare whether they are making that purchase as a consumer or a business (a company) by selecting the appropriate box. Further details regarding the registration procedure and managing the account in the service as well as placing orders and ordering without registration can be found in the “Help” and “How to buy – Orders” tabs. After placing an order, an order confirmation e-mail will be sent to the e-mail address provided by the customer during account registration or in the order form. On the day the products are transferred to the carrier, the customer will also receive an e-mail. The customer can verify the order via their account or, if they placed an order without registration, via the “order status” link attached to the order confirmation e-mail. To verify the order status without registration, the customer needs to enter the e-mail address provided by them in the registration form and the order number specified in the order confirmation. Order verification without registering an account is available for 30 days after the order was confirmed.

Orders placed by phone

During the telephone call, we shall ask the customer to provide the following information: name and surname, address, place of residence, phone number, customer number, if already assigned, as well as name of the chosen product, order quantity, delivery address, and preferred transport method. The provision of an e-mail address is not necessary, but recommended, as it allows to monitor the execution of the order, in particular, to send an e-mail confirming the submission of the order and shipment information for the ordered goods.

Orders placed by e-mail

Along with your order, you are required to provide the following information: name, address, phone number, customer number, if already assigned, and the name of the selected item, ordered quantity, delivery address, and selected transport method. After placing the order, a confirmation email shall be sent to the same address used for submitting the order, unless a different e-mail address was specified for this purpose in the order. On the day of transfer of the order to the carrier for shipment, the customer shall be informed via e-mail.

Orders placed by post

Orders can be sent to the headquarters of TME in Łódź. Detailed information on the ordering process, including contact details for different ways of placing an order can be found in the How to buy – Orders tab.

If the Consumer has made an advance payment and it is not possible to complete the order, TME will issue a correction document for the value of the uncompleted order.